Ordering
Are you on central billing / drop shipment
with my symbol group?
It depends who it is but we are with nearly
all now so its more than likely.
How big is the opening order?
The opening order is around £400 and you’ll
get your money back very quickly
Where do I get more stock?
Call our Customer Services team on 01753
575 558, state your name and your store name and place your order
Do I need to order everything through Rollover?
Yes, as per the free-on-loan you need
to purchase the sausages, bread, sauce and packaging from Rollover
What is the minimum order?
The ambient products and frozen deliveries
come separately. An ambient order needs to be above £100 and you need
to order 3 cases of bread when you order bread.
What is your lead time for delivery?
If you order before 3pm, you will receive
your products the next working day. Bread is subject to specific delivery
days depending on where in the country you are. Your sales rep will
find out your delivery days for the bread.
Sales Rates and Selling more!
What are your expectations on the rate
of sale of the Hot Dogs?
We would be looking at 10-20 a day for
an average rate of sale but you should aim to do twice that. To make
it viable to provide a free machine you need to be doing over 60 a
week which should be easy
When is the best time of the day to sell?
It can vary. It can be first thing with
a pre-work, pre-school rush, lunchtimes, post school and evenings.
You should put it on first thing in the morning with a pouch and top
up as you go through the day making sure you have enough to get you
through the key times.
Any tips on selling more?
Yes – do some sampling when it is first
launched. Make sure you always have product available, use the POS,
run promotions and keep the area clean and tidy
What do I do if I need more POS?
Just ask customer services next time you
place an order.
Frequently asked questions
The Steamer
How much is the steamer?
It costs you nothing as it’s free on loan
How big is the steamer?
Its only 38cm wide by 36cm deep so it
will fit on your counter but we can supply a base unit if needed.
What sort of power does the steamer need?
All you need is a normal 13amp plug
How much electricity does it use?
It is rated at a maximum of 1 kWh but in reality will use about half of this as this is only measured on full power and the machine being on all day.
How much water does the machine need to
fill?
Approximately 3.5L. You need to put new
fresh water in every day, emptying it at the end before cleaning
How do we clean the machine?
Turn machine off and allow to cool, take
the shelves out of the steamer, undo the bolt on the tap, place a
container under the tap and empty the machine. You will need to pull
the machine forward slightly to fully empty. Then spray with a sanitiser
and wash out with warm water. This HAS to be done every evening.
What happens if my machine breaks down?
Please call customer services and we will
organise collection and replacement
Will I be charged for damage?
You will only be charged if you lose it,
destroy it or damage it as per the free on loan agreement. If it breaks
down we will send a replacement.
Do I need to insure the steamer?
Yes, in signing the free on loan you agree
to insuring it.
Operationally
How long does it take for the steamer to
come up to temperature?
Approximately 25 minutes with cold water,
less if you use hot water
How many sausages and bread rolls can the
steamer hold?
9 rolls and 40 hotdogs but we would recommend
you put in a couple of pouches at a time and rotate the stock
How long does it take for the sausages
and the bread to heat up?
Approximately 20 minutes in a hot steamer
What temperature do you have to heat the
sausages to and hold them at?
Heat to 72°c and hold at above 65°c (see
instruction sheet).
Do you supply the temperature record sheets?
Yes we provide a template for you to photo-copy
and use
How long can the sausages stay in the steamer?
As long as you need them and stay above
65°c although we do encourage stock rotation. Also once heated and
not sold they will need to be disposed of.
How long can the bread stay in the steamer
for?
Approximately 1 hour, if you do run out
of bread in the steamer you can serve the bread ambient.
How long does it take for the bread to
defrost?
Approx 2 hours and will keep for 2 days
in an air tight container.
Do you have to use the sausages once you
have opened the pouch?
No, just take out what you need cling
film and refrigerate the rest. They will have to be used within 2
days.
Do I need hand-washing facilities?
As long as you have these on the premises
this is fine.
Do we need a hot food licence?
No, because the sausages are already cooked,
all you are doing is heating and holding and there is no actual cooking
of raw products.


